Client need
Clients wanted help choosing the right treatment.
Some services were new or advanced, so clients needed guidance before making a confident booking decision.
Use case
How an AI diagnostic assistant helps a beauty salon guide clients.
Lazoya is a beauty salon in France with many services, including advanced treatments that clients do not always know how to choose. The assistant gives clients a guided way to explain their needs, answer questions, upload a photo when useful, and reach the right service before booking.
Questions
The assistant asks what the team normally asks.
Clients answer guided questions about their concern, goals, history, sensitivity, and other details needed before recommending.
Photo
Photos can give useful visual context.
When useful, the client can upload a photo so the assistant has more context before suggesting a service.
Recommendation
The assistant recommends from the real offer only.
The recommendation is based on Lazoya's actual services, with a simple explanation of why that service fits.
Booking
The client reaches the right booking step.
After the recommendation, the assistant sends the client toward the correct booking path instead of leaving them unsure.
Product value